Service
Terms.
Clear terms for every service, so you know exactly what’s included, what we need from you, and how the work moves from kickoff to delivery.
At Innovva Studio, every project is scoped around a specific service and agreed deliverables. These Service Terms outline the general conditions that apply to our services, including scope, timelines, revisions, approvals, payments, ownership, and post-launch support.
Website Design & Build
Our Website Design & Build service covers the design and development of a complete website based on the agreed project scope.
Scope of Service
Depending on the agreed package, the project may include:
- Website discovery and requirements review
- Website structure and page planning
- UI/UX and responsive website design
- Website development
- CMS integration
- Basic SEO foundations
- Responsive optimisation for desktop, tablet, and mobile
- Micro-interactions and motion where applicable
- Content implementation based on supplied or agreed content
- Post-launch bug fixes and agreed iterations
Client Responsibilities
The client is responsible for providing required content, brand assets, access credentials, approvals, and feedback within the agreed timeframe.
Timeline & Delivery
Standard website projects are typically delivered within 4–8 weeks, depending on scope, feedback cycles, content readiness, and technical requirements. Larger or more complex projects may require additional time.
AI Avatar Content Systems
This service provides an AI-powered content system designed to help maintain a consistent visual presence across social platforms without requiring regular photoshoots.
Scope of Service
Depending on the agreed package, the service may include:
- Creation and setup of an AI avatar
- AI-generated image and video content
- Content production based on the agreed creative direction
- Social-ready content formats
- Ongoing content production where included
- AI avatar updates or retraining where applicable
- Prompt and content system setup
AI Content
AI-generated content is produced using available AI tools and workflows. While we aim for consistency and quality, AI-generated outputs may occasionally require refinement or may contain visual inconsistencies.
The client acknowledges that AI-generated content is not guaranteed to perfectly reproduce real-world appearance, environments, products, or other details in every output.
Ownership
Upon full payment, agreed final assets and deliverables created specifically for the client belong to the client, subject to any third-party software, platform, stock, or AI-tool licensing restrictions.
Brand & Graphics Production
This service provides a reusable graphics system designed to make ongoing content production easier and more consistent.
Scope of Service
Depending on the agreed package, the service may include:
- Canva-based graphic templates
- Social media templates
- Story and post templates
- Reels or video cover templates
- Advertising graphics
- Email graphics
- Brand-aligned typography, colours, and logo application
- Template organisation and setup
- Team training where included
The exact number and type of templates will be defined in the project scope.
Canva & Editable Files
Templates are created within the client’s Canva account where applicable. The client is responsible for maintaining access to their Canva account and any Canva subscription required for specific features.
Third-party Canva assets and features remain subject to Canva’s own terms and licensing conditions.
Additional Templates
Requests for additional templates outside the agreed scope may be quoted separately or included in an ongoing service arrangement.
Content Ops & Distribution
This service covers the planning, production, approval, and distribution of recurring content, primarily for LinkedIn and newsletters.
Scope of Service
Depending on the agreed package, the service may include:
- Content calendar planning
- LinkedIn content creation
- Content repurposing
- Newsletter writing
- Newsletter design
- Newsletter scheduling and distribution
- Content approval workflow
- Monthly reporting
- Ongoing content optimisation
LinkedIn and newsletter are the primary channels covered by this service. Additional platforms may be handled separately where agreed.
Client Approval
Content will be submitted to the client for review and approval before publication unless an alternative approval arrangement has been agreed.
The client is responsible for reviewing factual accuracy, claims, names, dates, and other business-specific information before approving content.
Client Feedback
Timely feedback is required to maintain the agreed publishing schedule. Delayed approvals, missing information, or late revisions may affect the delivery or publishing timeline.
Conversion Landing Pages
This service focuses on designing and building landing pages around a specific campaign, offer, or conversion goal.
Scope of Service
Depending on the agreed package, the service may include:
- Landing page strategy and structure
- Conversion-focused page design
- Landing page copywriting or copy refinement
- Responsive development
- Mobile-first optimisation
- CTA and conversion flow setup
- Analytics or tracking implementation where agreed
- Integration with the relevant campaign or platform
Each landing page is designed around an agreed primary conversion goal, such as sign-ups, sales, bookings, or enquiries.
Campaign Integration
The client is responsible for providing campaign information, offers, pricing, ad creative, tracking requirements, and other materials required for implementation.
Ad campaign management is not included unless specifically stated in the project scope.
Performance
Innovva Studio will build the page according to agreed conversion principles and best practices. However, conversion performance depends on factors outside the landing page itself, including traffic quality, advertising, offer, pricing, audience, market conditions, and campaign execution.
Founder Brand & Launch Kit
This service is designed as a bundled launch solution combining the foundational brand, website, and creative assets required to launch a founder or new business.
Scope of Service
Depending on the agreed package, the service may include:
- Founder or business brand identity
- Logo and colour direction
- Brand voice
- One-page website or landing page
- Social media starter kit
- Launch-ready content templates
- Initial social posts
- Pitch deck starter template
- Brand guide document
The exact number of assets and deliverables will be confirmed in the project scope.
Naming
Naming support may be available during the discovery phase where agreed. Additional time and fees may apply.
Post-Launch Changes
The standard package may include an initial period for agreed tweaks after launch. Additional changes or ongoing content updates outside the included period may be quoted separately.